How customers opt in to review-request texts
Businesses using Local Business Manager (LBM) can only text customers who have opted in through LBM's own consent tools. LBM controls the message templates, records every consent, and handles STOP and HELP replies. Consent is stored per business and never shared between businesses. The three opt-in methods are shown below.
1. Web form (link or QR code)
The business shares a link, or displays a QR code at the point of service, that opens an LBM-hosted opt-in form. The customer enters their mobile number and ticks a separate, unchecked consent box. Consent is not required to submit the form.
2. QR code sign
Businesses print an LBM-generated sign for the counter or service desk. The QR code opens the web form above for that business.
3. Verbal consent at the point of service
Staff may ask the customer in person. They read the script below word for word, and record the answer in LBM. The record stores the customer's name, mobile number, date and time, the staff member, and the script version. Verbal consent is used only for these transactional review requests.
"May we text you a link to leave feedback? You would get up to 3 messages from Joes Auto Repair via LBM, and you can reply STOP at any time."
Confirmation message
Every opt-in, by any method, triggers this confirmation text:
Local Business Manager (LBM): You are opted in to review requests from Joes Auto Repair. Up to 3 msgs per visit. Msg and data rates may apply. Reply STOP to cancel, HELP for help.
Opting out and getting help
Reply STOP to any message to opt out; the customer receives: "Local Business Manager (LBM): You are unsubscribed and will receive no more texts. Reply START to resubscribe." Reply HELP to receive: "Local Business Manager (LBM) sends review requests on behalf of local businesses. Support: [email protected]. Reply STOP to cancel."
Sample messages
Messages are template-locked. Examples:
Joes Auto Repair via LBM: Hi Mark, thanks for your visit today. Would you share quick feedback? https://localbusinessmanager.com/r/7Kq2Xp Reply STOP to opt out
Bright Smile Dental via LBM: Hi Ana, thank you for choosing us. Could you take 30 seconds to rate your visit? https://localbusinessmanager.com/r/Qm4Tz8 Reply STOP to opt out