Ask happy customers for a review, by text and email
Local Business Manager (LBM) lets local businesses and their agencies send a short, friendly feedback request after each visit. Customers who opted in receive a text from the business "via LBM" with a link to rate their experience and leave a Google review.
How it works
- The customer opts in through an LBM form, QR code, or a scripted verbal question at the point of service.
- After the visit, LBM sends one message from a locked template, branded with the business name and "via LBM".
- The customer taps the link, rates the visit, and is guided to leave a review.
- Customers can reply STOP at any time. Up to 3 messages per visit; message and data rates may apply.
What we never do
- No marketing or promotional texts under this program.
- No messages to anyone who has not opted in.
- No sharing of numbers or consent between businesses.
Sample message
Joes Auto Repair via LBM: Hi Mark, thanks for your visit today. Would you share quick feedback? https://localbusinessmanager.com/r/7Kq2Xp Reply STOP to opt out